Refund and Returns Policy

1. No Refunds

At RV Aromas, we take pride in the quality and craftsmanship of our products. Therefore, all sales are final, and we do not offer refunds on any products purchased.

2. Returns

We do not accept returns for any products except in cases where the product is defective or damaged upon arrival. If you receive a defective or damaged item, please contact us within 3 days of receipt to arrange for a replacement.

3. Reporting a Defective or Damaged Product

To report a defective or damaged product, please follow these steps:

  • Email our customer service team at [rvfragrance37@gmail.com] with your order number and a detailed description of the issue.
  •  Include clear photos & Video of the defective or damaged product.
  •  Our team will review your claim and, if approved, provide instructions for returning the product.

4. Replacement Process.

Once your claim is approved, you may be required to return the defective or damaged product. Upon receipt and inspection of the returned item, we will ship a replacement product at no additional cost to you.

5. Exceptions

This policy does not cover:

  • Products damaged by courier srevices ,misuse, or improper handling.
  • Products purchased from unauthorized resellers.
  • Items that have been used, worn, washed or soiled .
  • branded items, once the seal has been broken, cannot be returned unless we give you compensation.
  • Consumable products, once the seal has been broken, cannot be returned . ( Imported Products and Beard massage oil.)
  • Caps which you have ordered wrong sized can’t be returned
  • products which is ordered in sale or discounts.

NOTE: IN CASE OF ANY FAULTY DELIVERY COMPLAINT FOR RETURN OR REFUND(E.I: IF PRODUCT GOT STOLEN FROM THE PACKAGE, IF RECEIVED DAMAGED PRODUCT , RECEIVED EMPTY PACKAGE) YOU MUST HAVE TO PROVIDE US THE UNBOXING VIDEO OF THE PACKAGE FOR YOUR QUERY TO BE ENTERTAINED BY OUR COSTUMER CARE, WITHOUT VIDEO NO COMPLAINT WOULD BE ENTERTAINED. 

IF the Products is Damaged or Stolen By Courier Services cannot be REFUNDED.

6. Cancellation policy 

  • You cannot cancel order after 12 hours.
     
  • You want to cancel and product is not dispatched then we have authority to cancel it. (you have to inform us)
  • Note: We Have The Authority To Cancel Any Order Which Is Price Mistaken Or Out Of Stocks.

7. Changes to Policy

RV Aromas reserves the right to amend this Return & No Refund Policy at any time. Any changes will be posted on our website.

Contact Us

If you have any questions about our Return & No Refund Policy, please contact us at:

[ rvfragrance37@gmail.com ]  
[ whatapp us on : +917405036128 ]  
[ SB-1, Nilkanthvarni Appt-2, Bhadran Nagar,, EME-A bhilasha Road, New Sama Road, Vadodara., 390024 vadodara GJ, India. ]